Reporting QR codes

The reporting QR code puts action creation within everyone’s reach — passing employees, temp workers, visitors — no account, no app: scan, describe, send.

Creating a QR

In Action families → QR codes → New QR, the QR carries its presets — they are what makes the report arrive already filed:

• the site — the workshop’s QR files its reports in the workshop;
• the family and its fields;
• the assignee — the person, team or site that will receive it;
• the priority — imposed by the QR, or left to the reporter’s choice.

Then Download PNG (to print): the QR is made to live poster-size, on the wall of the zone it covers.

Scanning

In the app, the Scan tab sits in the middle of the phone’s tabs, in green — and on a tablet, the Scan a QR code button of the sidebar. That button only appears on a touch screen: you scan a QR code with the device in your hand, not with a mouse. The scanner opens the camera full screen: Aim at the QR code, and Verifline opens the right screen.

Without a camera, or if it is refused, Enter the code takes the link printed under the QR. Recent keeps the last QR codes scanned on this phone.

A QR code scanned with the phone’s own camera, outside the app, leads to the same place. The QR code stuck on an asset opens its page: see an asset’s QR code.

Reporting with your account

A signed-in person who scans sees their report recognised: the action is theirs, and they find it in their actions, Created by me. Nothing to type about who they are.

Reporting without an account

For a visitor, a temp, a contractor passing through, the QR opens Report a problem — no sign-in:

• A photo first, Take a photo;
• What is happening — the title the team will see;
• the questions of the family, if any;
• Your email · optional — to get the follow-up link and know when it’s fixed.

The site, the assignee and the priority come from the QR: the page says so. Send the report creates the action, the assignee is notified, and the page answers Thank you, it’s been sent, with Follow the fix.

The reporter’s follow-up

The Following your report page says where the fix stands, in three steps: Received, Taken care of by the team, Fixed — then the photos and the messages. The reporter can Add a detail (a word, a photo); they close nothing, the team does.

If they left their address, they get the link by email straight away, then an email when the action is completed — or reopened. Without an address, the follow-up page is the only thread: they keep it.

Managing the fleet

The QR list shows each with its QR active state. Deactivating a QR kills future scans (the poster on the wall goes inert) — actions already born carry on with their lives.

One QR per zone, not one QR for everything

A QR’s value is in its presets: ten QRs — one per zone, each with its site and assignee — beat a single poster that makes the reporter describe everything.