Scores and weighting
An inspection’s score is a percentage: points earned over points possible, computed at the end and shown on the summary as on the report.
Where points come from
Section titled “Where points come from”- Every answer of a response set (and every answer of a question’s own list) carries a score; left without one, it is “Not scored”.
- The chosen answer brings its points; the question’s maximum makes the points possible.
- A question with no score (text, media, instruction…) does not count — it enters neither numerator nor denominator.
A question’s weight
Section titled “A question’s weight”The weight multiplies a question: at ×3, it weighs three times an ordinary question — so “the emergency exit” counts for more than “the signage is clean”. It is set in Score, at the bottom of the question’s card: ×1, ×2, ×3 or Other… (on a phone, the Score weight setting).
What does not count
Section titled “What does not count”- Questions never asked — hidden by logic, or after a “Skip to the end” — leave the calculation entirely: a shortened questionnaire is not penalized.
- N/A exists for this: that answer of the standard sets carries no points and removes the question from the calculation, instead of counting it as a failure.