FAQ and troubleshooting

“I worked offline — where are my entries?”

On the device that made them, queued: the “{n} not synced” counter counts them. Reopen the app on that device, with network: the queue replays by itself (or force it with Sync). Never clear the browser’s data while the counter is non-zero — offline mode.

“I cannot see a template / an inspection”

It is almost always scope: no pinned site covering it, no access rule targeting you, a role without the required level. The “What they see” panel of your member page (or My access in your account) gives the written answer; an administrator then adjusts what is missing.

“The contributor link no longer works”

It was regenerated: the old link dies the instant a new one is born — that is its purpose. Ask the action’s owner for the current link (External contributors).

“The QR code no longer responds”

The QR was deactivated (QR active unchecked) — the posters on the wall go inert. An administrator can reactivate it, or generate a fresh one to put up.

“I am not receiving the emails”

In order:

1. Your preferences — is the kind muted in Account settings → Notifications?
2. The organization’s policy — is the kind marked “Disabled by your organization”?
3. Spam — look for an email from verifline.com.

The bell, for its part, always rings: if the event is not there either, it was not aimed at you.

“The app shows an old version”

After an update, the “A new version is available” banner offers to reload — click it. No banner? Close every Verifline tab and reopen: the installed app keeps the cached version until that reload, the price of offline.

“It says: Template not preloaded”

You are offline and that questionnaire was not taken along before leaving. Get back to network, Preload, head out again — Working offline.